Parkwood Insurance

Serving DFW + Texas SINCE 1998
Does Your Insurance Agent Answer The Phone When You Call?
October 25, 2023 Richard Taveria

Does Your Insurance Agent Answer The Phone When You Call?

Posted in Blog

You’ve been there before. You need to make an insurance claim or change your policy, and you have a question. You pick up the phone and make a call, hoping that after a few minutes, you can cross this task off your to-do list.

But in reality, you know that this will take much longer than it should. The phone will ring and ring. You’ll spend several minutes on hold, stuck listening to crappy elevator music. Maybe you’ll leave a message, knowing that there’s only a 50/50 chance they’ll get back to you promptly.

It shouldn’t be this hard to get through to a real person! Preferably someone you know and trust by the way.

At Parkwood Insurance, we don’t have a complicated automated system that gets in your way. During office hours, a real person answers every phone call. So when something goes wrong, you can get real, personalized advice from your insurance experts.

The Power Of Personal Service

Because we’re an independent insurance agency, we can also shoot straight with you. We’re not trying to pitch specific products from State Farm or GEICO, so we will always give you unbiased and personalized advice, tailored to your needs.

Not only that, we can write policies from dozens of the most trusted and reputable insurance companies in the country. While State Farm can only give you State Farm policies, we’re able to draw from many companies, giving you more options that fit your needs – whether you’re shopping for a policy to protect your home, your small business, or your car, or anything in between. We do the shopping, and you do the saving.

We work with multiple major insurance carriers to protect you, your family, and your financial future.

We can find you the best coverage for the best price, and we take pride in the fact that the price we quote you is the price you get. Not only can we save you money now, but we can re quote your policies each time you come up for renewal to make sure you are always getting the best deal on your insurance. And we take the time to understand your specific needs so that we find the right blend of price, coverage and service.

We also explain each coverage so that you can choose the level of protection you need. Through this process, we identify gaps in coverage and offer higher limits so that the customer can make their own decision on how much coverage to buy. Most people don’t understand the importance of adequate coverage until they have an auto accident or need to file a home insurance claim and end up only partially covered or not covered at all.

Our job is to not only find you insurance coverage, we are your advisor and advocate. Did a pipe break over the weekend and you’re not sure if you’re covered? We can help you determine if making a claim is the best plan based on the amount of damage compared to your deductible and other factors you need to be aware of. If you decide to make a claim, we will walk you through the entire process, step by step.

From helping you file, to letting you know how far along the process is, we communicate with you throughout, so you aren’t left guessing what’s going on from start to finish. And if you have any questions along the way, we’re happy to take the time to answer them.

Once you decide that you want us to be your agent, we will handle the entire process including: writing your new policies and making sure there are no surprises, cancelling your previous policies, working with your mortgage company and auto lienholders, and setting up the new billing. And since we are full service, you can contact us directly anytime you have questions or concerns about your insurance policies. Put our knowledge and experience to work and let us do the shopping for you! We will save you money and handle the entire process!

You Can Count On Us In An Emergency

We know that sometimes when you call us, it’s probably because you’re not having your best day.

Maybe you’ve been in a car accident, or your home has been damaged by hail. Whatever is going on, an agent who doesn’t pick up the phone only adds to an already stressful event.

Whatever has happened, once you dial our number you know that you will get through to an actual person that can help you with what the best next course of action is.

We’ve had teenagers call us after their first fender benders. We calmly walk them through what they need to do next in a way that a teen can understand, despite being shaken up.

As a parent, you constantly worry about your kids, especially when they are on the road. But you can feel assured that should anything happen, when they call us they can talk to a real person, rather than being put through to an answering system. With us, your loved ones are in good hands.

Your Neighborhood Independent Insurance Agent

From our opening in 1998, right here in Frisco, we’ve been pleased to serve our north Texas clients with their unique insurance needs.

Since we are local, we understand the issues and risks our neighbors and customers face on a daily basis.

We’re here to help you, every step of the way, no matter the situation. We look forward to hearing from you!

The Parkwood Promise

When it comes to your financial future, you don’t want to put your trust in a shoddy insurance agency. Today, many agencies are scaling back on their staff and their customer service resources. They would rather make as much money as possible, with the minimum of expenses, rather than investing in their agency and their customers.

That’s why Parkwood Insurance promises to answer every phone call. During business hours, you won’t go to voicemail. You’ll talk to one of our team members: a person who knows you, knows your policies, and cares about giving you great service.